Q: A profile photo and bio

You must set up a profile . Upload a profile photo – a close-up, colour photograph of your own face. You will also need a short bio , which should include your key skills, interests, and things you enjoy – keep it light and conversational.

Question 1

An Australian Business Number (ABN)

Accepted Answer

As an independent support worker on Mable, you must add an ABN to your profile before you can be approved to apply for jobs posted by clients on the platform. You can get a free ABN from the Australian Business Register.

Question 2

An NDIS Worker Screening Check – cost from $100

Accepted Answer

All new Mable support workers must have a valid NDIS Worker Screening Check, no matter the service they provide. Existing support workers will also require one when their police check expires.

More information about the check

It’s needed on Mable for Aged Care too: even if you don’t intend to work with NDIS participants, the NDIS Worker Screening Check is recognised in aged care, and you’ll still need to have one to work in aged care on Mable.
It has different names and processes in each state and territory: the check’s name, steps, and costs vary depending on where you live.
It’s valid across Australia: even with local differences, the check is a national tool and is valid for 5 years everywhere in Australia.

Question 3

Completed infection control training

Accepted Answer

Before you can be approved to work as a support worker on the Mable platform, you must watch a 30-minute Infection Control Training video, which is a part of your account setup.

Question 4

At least 2 references

Accepted Answer

You must provide at least 2 references in order to offer support on Mable. They will be either professional or character references, depending on the service you plan to provide.

Question 5

A profile photo and bio

Accepted Answer

You must set up a profile. Upload a profile photo – a close-up, colour photograph of your own face. You will also need a short bio, which should include your key skills, interests, and things you enjoy – keep it light and conversational.

Question 6

A valid Working with Vulnerable People card - cost $131

Accepted Answer

If you are offering services in Tasmania or the ACT, you must submit a Working With Vulnerable People check. This check is in place of a Working with Children Check but must be submitted regardless of whether or not you will work with children.

Question 7

Nursing

Accepted Answer

If you want to offer nursing services on Mable, you must have a current nursing registration with AHPRA that has been active for a minimum of 12 months (as a Registered Nurse or Enrolled Nurse).

You must also provide two professional or character references.

Question 8

Allied Health

Accepted Answer

If you want to offer physiotherapy, occupational therapy, or psychological services on Mable, you must have a current registration with AHPRA that has been active for a minimum of 12 months. You must also provide two professional or character references.

To provide speech pathology services on Mable, you must be registered with Speech Pathology Australia and provide two professional or character references.

Question 9

Personal Care

Accepted Answer

If you want to offer Personal Care services on Mable, you must have either:

A Certificate III or IV in Aged Care or Disability Support
A similar qualification
A minimum of 2 years’ equivalent experience;
A nursing qualification attained in NZ, the Philippines, USA, Canada, the UK, EU member country, Singapore, Hong Kong, and the UAE (but not for nursing services or “assist with medication”).

You must also provide 2 professional references from a supervisor or colleague who can verify that you have performed the personal care services you want to offer on Mable. The references must relate to experience within an aged care or disability organisation within the last 5 years.

Question 10

Working with Children Check – cost from $80

Accepted Answer

If you want to offer services via the Mable platform and intend to work with children, you must submit a valid Working With Children Check number (or equivalent in their state) for verification.

In states and territories where cards are provided, you must carry the card with you when providing your services.

Question 11

A valid Australian driver licence

Accepted Answer

A current and valid Australian driver’s licence must be submitted to Mable to provide this service. Provisional licenses are acceptable (however, support workers who hold a provisional licence are still responsible for ensuring they comply with restricted licence conditions when transporting clients).

Question 12

Insurance

Accepted Answer

Mable’s suite of insurances does not cover you for injury to someone while you are driving, for damage to your vehicle, or for damage to someone else’s vehicle. You are solely responsible for taking out insurances to cover these risks, including Compulsory Third Party, and vehicle insurance.

Question 13

Traffic offences

Accepted Answer

If you want to provide transport but have disclosable traffic offences on your police check, this will be assessed by Mable in accordance with our Police Check Policy.

Question 14

Do I need qualifications to be an independent support worker on Mable?

Accepted Answer

It depends on what services you plan to offer. You don’t need qualifications for social support and domestic assistance. Qualifications are required for personal care, nursing and allied health professional services.

Question 15

How can I quickly start getting jobs on Mable?

Accepted Answer

Download the Mable mobile app. Search for jobs in your area. Apply for multiple jobs at one time. Sign up for email notifications and register for Mable Last Minute jobs.

Question 16

How do I find clients who need personal support workers?

Accepted Answer

Clients registered on Mable submit job posts on the platform seeking support. If you’re an approved independent support worker on Mable, all you have to do is log into your Mable account and click the ‘Search’ tab under ‘Jobs’ on your profile. Here, you can start off by choosing where you would like to work, what kind of support you want to provide and what days you are available.

Question 17

How do I become a support worker on Mable?

Accepted Answer

To become an independent support worker on Mable, you will need:

Read this detailed guide on becoming a support worker on Mable. For more information, explore our frequently asked questions.

Question 18

How much experience do you need to become a support worker?

Accepted Answer

How much experience you need to be a support worker depends on the support service you want to provide. However, when you join Mable as an independent support worker, you can provide basic support services such as social support and domestic assistance that don’t require prior experience unless specifically asked for by the client.

Question 19

How do support workers get paid through Mable?

Accepted Answer

Support workers will get paid after they complete and submit their support hours for the support session, their support hours and services are approved by the client and Mable receives the funds from the client. Clients approve their support worker's support hours, pay the invoice and then Mable processes the payment. For aged care clients who have Support at Home funding, or clients who have accepted multiple services submissions from their Support Worker, services can be approved individually or approve the session as a whole. If an individual service is not approved, but other services from the session are approved, then payment will start processing for the approved services, while you work with the client to change and approve the other services in the session.

To receive more guidance on how our payments work, refer to our guide on How payments work on Mable.

Question 20

How many hours a day does a support worker work?

Accepted Answer

When you’re operating your small business on Mable as an independent support worker, you’ll have flexibility in the amount of hours you work in a day and how many clients you support. Workers can choose to work full time or part time hours, offering a range of services.

Question 21

What do you do as an aged care or disability support worker?

Accepted Answer

Support workers provide support to people with disabilities and can work in people’s homes, in specialised care settings or in hospitals on a full time, part time or casual basis, depending on the needs of the client. Aged care and disability support workers also provide support with implementing nursing, personal care, speech therapy, psychology, physiotherapy and occupational therapy services.

Learn more about what a disability support worker does.

Provide independent support work on Mable

Support work requires empathy, dedication and responsibility

Is providing support work on Mable right for you?

As a support worker on the Mable platform, you:

You'll also need to think about how you'll run your own support work business:

Check your earning potential

Enter your rates

Your estimated earnings are

What kind of support work can you offer on Mable?

Are you a qualified support worker?

This means you are either:

Are you a support worker without any formal qualifications?

Enhance skills for support work job opportunities

How to get approved to provide support on Mable

Mandatory for all services

Mandatory in Tasmania or ACT

If you want to provide nursing, allied health or personal care services

If you want to work with children and teenagers (under 18 years old)

If you want to provide transport

I’m ready to become an independent support worker on Mable

I want to learn more:

How to get work as a support worker on Mable

Earning through independent support work on Mable

How does payment work?

How to set your rates

Understanding your role as an independent support worker on Mable

FAQs