Introducing the Support at Home program
Learn about the new aged care funding arrangements starting 1 November 2025 and what they mean for you.
What is Support at Home?
The Australian Government’s new Support at Home program, launching on 1 November 2025, will replace the Home Care Package and Short-Term Restorative Care programs.
The new program is in response to the Royal Commission into Aged Care Quality and Safety and includes key updates such as more funding levels and newly defined service types you can access.
What to expect
The Support at Home program aims to create a flexible, personalised, and more supportive system for in-home aged care so you can live independently in your own home longer.
Key changes
- If you already have a Home Care Package, the government has committed that you will get a budget that aligns with your current Home Care Package level.
- The Government's 'no worse off' principle will apply to people who, on 12 September 2024, were either receiving a package, on the National Priority System, or assessed as eligible for a package.
- The Support at Home program includes a newly defined service list. You will be assessed on the services you need, as outlined in your care plan.
- Your annual funding amount will now be budgeted across four equal quarters. If you don't use all of your quarterly budget, you can carry over up to $1,000 or 10% of what's left, whichever is greater, into the next quarter.
What is Mable's role?
As a Digital Platform Provider, Mable has been preparing for these changes to ensure a smooth transition. We’re here to support you through this transition, and you will receive communications from us about any updates as they occur.
Some of the changes you can expect:
- The way your independent support worker logs support hours on the platform will change based on the newly defined service list.
- Some existing agreements with your support workers may need to be updated before November to reflect the new service types. We’ll let you know when it’s time for you to do this.
- Your support worker will be required to complete competency training. We’ll manage this through our platform and communicate directly with them about training requirements for a smoother transition.
While we are here to help, your approved provider should be your first point of contact if you have any questions about your Support at Home funding.
Resources
FAQs
Mable has provided general information regarding key questions below, but we advise that you contact the Department of Health, Disability and Ageing for any specific questions.