Q: Where can I get more help?

Find official updates at: Department of Health, Disability and Ageing Aged Care Quality and Safety Commission Get direct support at: Aged Care Advocacy Services: 1800 700 600 National Seniors Australia: 1300 765 050

Question 1

How do I apply for Support at Home?

Accepted Answer

If you are already receiving funded aged care, no action is needed. If you are new to aged care, apply through My Aged Care or phone them on 1800 200 422.

Question 2

What are the key changes with Support at Home?

Accepted Answer

According to the Department of Health, Disability and Ageing, some of the key changes are:

A quarterly budget Your yearly home care budget is split into quarters. You receive four budgets throughout the year, each covering 3 months. If you don't use all of your budget in those 3 months, you can carry over some of it to the next quarter – up to $1,000 or 10% of your 3-month budget, whichever is more.

A defined service list Under Support at Home, all available services will be specified on a service list with clear inclusions and exclusions. Most of these services will be the same as the existing services you access through the Home Care Package Program.

No separate administration charges You don't pay separate package management fees anymore. These costs will be included in the Support at Home prices.

Care management funding set at 10% of all ongoing quarterly budgets This funding will be set aside for providers to manage your Support at Home funding.

Separately funded Assistive Technology and Home Modifications (AT-HM) Scheme During your assessment, you can be approved for separate funding to help with assistive technology and/or home modifications.

Question 3

What happens if I was waiting for my Home Care Package to be allocated?

Accepted Answer

The Department of Health, Disability and Ageing has said that a “no worse off principle” will apply to anyone who, on 12 September 2024, had a HCP, was on the National Priority System, or had been assessed as eligible for a package. This means you should be no worse off because of Support at Home.

If you had been approved for a HCP but had not been allocated a package yet, you should receive a Support at Home budget that aligns with your approved Home Care Package when it becomes available.

Question 4

Is the Commonwealth Home Support Programme (CHSP) changing?

Accepted Answer

Not yet. The Commonwealth Home Support Programme is not expected to undergo any changes until at least 1 November 2027.

Question 5

Where can I get more help?

Accepted Answer

Find official updates at:

Get direct support at:

Question 6

Will Mable become registered under the new Aged Care Act?

Accepted Answer

Yes, Mable is a registered Digital Platform under the new Aged Care Act from 1 November 2025. As a Digital Platform Provider, we will follow the specific requirements of the mandated registration, including verifying that support workers meet applicable screening requirements, ensuring they have the necessary credentials, and providing information about how we check those credentials.

This registration means older Australians can continue to use Mable to connect with independent support workers under the new Aged Care Act and Support at Home program. However, you will still be required to have an Aged Care Provider (registered provider) responsible for managing your package funds and clinical outcomes.

Understanding the Support at Home program

What is Support at Home?

What you should know

What is Mable's role?

Resources

My Aged Care Support at Home homepage

Department of Health, Disability and Ageing Support at Home homepage

Support at Home defined services list

Support at Home fact sheet

Support at Home FAQs

Support at Home Program Booklet

FAQs