Frequently asked questions
Get the answers to our most common questions about Mable.
About Mable
What does Mable do?
Can clients maintain independence with support workers on Mable?
What are some questions clients should ask support workers before hiring them for home help?
Support workers
Can I use my existing police check to sign up as a support worker?
How much should I charge for longer support sessions?
Can support workers offer a range of services or are they limited to specific categories?
Can support workers provide support services through Mable without prior qualifications or experience?
Do support workers need to be approved on Mable to join the Facebook group?
As a Coordinator, what are the most critical terms that I should be aware of in the Terms of Use for Coordinators?
As a Support Worker, what are the most critical terms that I should be aware of in the Terms of Use for Support Workers?
Clients
What does a client’s funding cover?
What type of support and services are offered by support workers on Mable?
Can clients bring their own support workers to Mable?
Can clients change or modify booked support services if their needs evolve?
Can a support worker cook meals for a client?
As a Client, what are the most critical terms that I should be aware of in the Terms of Use for Clients?
Coordinators
What are the biggest changes in the new Terms of Use for Coordinators?
As a Coordinator, what are the most critical terms that I should be aware of in the Terms of Use for Coordinators?
Aged Care funding
What types of support services are covered by Support at Home funding on Mable?
Is there a limit to the number of local support workers that clients can connect with using their Support at Home funding on Mable?
What safety measures are in place when booking local support workers with Support at Home funding?
NDIS
What can NDIS funds be used for?
What are the differences between self-managed vs plan-managed NDIS plan?
Why can’t I use Mable if my NDIS plan is NDIA-managed?
Why isn’t Mable NDIS registered?
Safety and quality assurance
Is it safe to use Mable?
How does Mable ensure the quality and reliability of its independent support workers?
What steps should clients take if they encounter any issues with their independent support worker?
Payments, fees and costs
How much does Mable cost?
How does payment work?
What is covered by insurance?
What if a client or support worker suggests scheduling support and making payment outside Mable to avoid paying fees?
How do support workers get paid through Mable?
What about public holiday rates and weekend rates?
Mable Direct and consumables
What is Mable Direct?
What are consumables?
Can I use my funding to buy consumables on Mable Direct?
Ready to join the growing Mable community?
Start your journey today.
